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Email Address
info@ecogrillessentials.com
support@ecogrillessentials.com
Physical Address
2030 W. Baseline Rd.
STE 182-145
Phoenix, AZ 85041
(602) 774-0721
Business Phone
(602) 774-0721
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Frequently Asked Questions (FAQs) for Refund and Return Policy
These FAQs provide a clear and concise complement to your return policy, addressing common customer concerns and inquiries.
FAQs
To return a product, please send an email within 10 days of receiving your item to return@ecogrillessentials.com with your order number, the item you wish to return, and a brief reason for the return. You must attach a photo or video of the item to expedite the process.
Yes, customers are responsible for the return shipping costs. Please ensure that you use a traceable shipping service to send the item back to us.
You have 10 days from the date of receipt to return eligible items.
Please send your return to the following address after receiving confirmation from us:
Eco Grill Essentials Returns P.O. Box 2030 W. Baseline Rd. STE 182-145 Phoenix, AZ 85041
Once we receive your returned item(s) and inspect them, we will process your refund. The refund will be credited to the original payment method within 3-14 days, or up to 20 days in some cases.
All products must be returned in their original condition and packaging. Used items may not be eligible for a full refund, depending on their condition.
All products are eligible for return, provided they meet our return conditions and are returned within the specified timeframe.
Yes, you will be refunded the full purchase amount, excluding any return shipping costs (in some cases), provided the item is returned in its original condition.
If your refund has not been processed within the stated timeframe, please contact us at support@ecogrillessentials.com for assistance.
Yes, any sales tax charged will be refunded. However, please note that this does not include any customs duties or additional fees that may apply to international orders.
